Privacy Policy

Shipping

Returns

Privacy

SHIPPING POLICY

We generally ship within two business days of receipt of your order via USPS First Class in a small padded envelope. We use calculated rates for shipping, around $4 within the US. You can upgrade to Priority Mail service in a small flat rate box for an additional cost.

Orders over $35 ship FREE First Class to US addresses.

International. We will happily ship around the world, via USPS First Class International. You can upgrade to Priority Mail in a small flat rate box for an additional cost. Please note that you are responsible for any additional fees that may be charged at customs. Every so often a package can get stuck in customs, and we cannot be responsible for these delays. We also cannot be responsible for lost or never delivered international shipments where tracking shows that they have left the US. Please consider this before ordering for international shipping. If you would like insured international shipping please contact us to determine the shipping cost. Thank you.

RETURN POLICY

If for any reason, you are not satisfied with your purchase, please contact us. It may be returned, postage paid and insured in its original condition within 14 days from date of receipt of merchandise. Buyer is responsible for all shipping charges. Please give us your reason for any returns so that we may better serve you in the future.

PAYMENT METHODS

We accept all major Credit Cards and PayPal

We keep your payment information secure. We never directly receive nor keep your credit card information.

Direct Checkout via Credit Card or PayPal are preferred, however we are open to accepting Money Orders or Personal Checks if necessary. Please contact us if you would like to use another payment method besides a Credit Card or PayPal, and we will send an invoice via email. Shipment must wait until checks have been received and cleared our bank.

WHOLESALE INQUIRIES

The products and pricing in our shop are open to the public; however, we are open to wholesale inquiries for quantity and/or bulk purchases. If you have a resale number and business license and you would like to purchase a quantity of product that you see here or in addition to what you see on our site, please contact Helen for a wholesale discount.

TERMS AND CONDITIONS

Website owner, the offering, and binding of Terms

This website is owned and operated by Out of Our Mines, Esmeralda Turquoise Company, and Richard and Helen Shull. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information on turquoise and related gemstones and access to purchase said stones, jewelry, and related products. By accessing or using our website, you approve that you have read, understood, and agree to be bound by these Terms.

Who can use our website; what are the requirements to create an account

In order to use our website and/or receive our products, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive products or services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key commercial Terms offered to our customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Return and refund policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: saw blades or rough material that has been worked in any way by the purchaser.

Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will provide a full refund upon the prompt return of the product to us. Repairs and/or exchanges may be considered where we consider them appropriate and with full and clear communication with the purchaser. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. We cannot be responsible for lost or never delivered international shipments where tracking shows that they have left the US.

Retention of right to change offering

We may, without prior notice, change the products; stop providing the products or any features of the products we offer or features our site offers; or create limits for any services we offer. We may permanently or temporarily terminate or suspend access to the products and services without notice and liability for any reason, or for no reason.

Ownership of intellectual property, copyrights and logos

The website and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Esmeralda Turquoise Company, Out of Our Mines, and Richard and Helen Shull. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

We may, without prior notice, change our products or services; stop providing the products or services or any of the features of the products or services we offer; or create limits for the products or services. We may permanently or temporarily terminate or suspend access to the products or services without notice and liability for any reason, or for no reason.

Indemnification

You agree to indemnify and hold Out of Our Mines, Esmeralda Turquoise Company, or Richard or Helen Shull harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products or services offered on the website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Out of Our Mines, Esmeralda Turquoise Company, or Richard or Helen Shull, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, this website or our products.

To the maximum extent permitted by applicable law, Out of Our Mines, Esmeralda Turquoise Company, or Richard or Helen Shull assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our website or products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms and Consent

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms via an update at the top of this page. Your continued use of the Website after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail or email. If you don’t want to receive such promotional materials or notices – please just notify us at any time at hello@OutofOurMines.com or send us mail to: P.O. Box 314, Dyer, NV 89010.

Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [United States of America / Nevada], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [Goldfield, Nevada]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Out of Our Mines is committed to protecting your privacy and security online. Below is a description of our policies and practices regarding any personal information of yours that is collected by OutOfOurMines.com. Out of Our Mines does not sell, trade, or rent any personal information provided to us by you.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our Shop and process your orders;
To provide our Users with ongoing customer assistance;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How do we store, use, share and disclose your personal information?

Our company is hosted on the WordPress.com platform. WordPress.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress.com’s data storage, databases and the general WordPress.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by WordPress.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Our website tracks personal information through the use of cookies, these may include cookies, flash cookies, web beacons, etc. Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Follow this All About Cookies link to learn more about cookies and how they are used. Our company is hosted on the WordPress.com platform. WordPress.com provides us with the online platform that allows us to sell our products and services to you.

WordPress uses cookies for many important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of WordPress’s platform.
To ensure our platform is secure and safe to use.

Third-party services, such as Google Analytics or other applications offered through the WordPress App Market, place cookies or utilize other tracking technologies through WordPress´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the WordPress Privacy Policy.

The following links explain how to access cookie settings in various browsers:

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Google Chrome

Cookie settings in Safari (OS X)

Cookie settings in Safari (iOS)

Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites,

visit this link: http://tools.google.com/dlpage/gaoptout.

How To Withdraw Your Consent

At any time, you may opt out of receiving any marketing materials from us. Simply send us an email or mail us a note. If you don’t want us to process your data anymore, please contact us at hello@OutOfOurMines.com or send us mail to: P.O. Box 314, Dyer, NV 89010.

Links

This website contains links to other sites. Please be aware that Out of Our Mines, Esmeralda Turquoise Company, or Richard or Helen Shull is not responsible for the privacy policies of these other sites.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it periodically. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@OutOfOurMines.com or send us mail to: P.O. Box 314, Dyer, NV 89010.